FAQS

Our cleaning service pricing is the lowest in the industry while still providing exceptional services. Our pricing starts as low as $90 for a standard cleaning. Pricing is subject to hours of cleaning and square footage. To get an accurate quote please call our office and our friendly staff members will assist you.

Usually one to two cleaners, depending on the size of your home or facility, your cleaning specifications, cleaners' availability and your preference will be taken into consideration.

You can do as much or as little preparation for the cleaners, however it will keep costs low if the home is picked up for the cleaners to get straight to work upon arrival.

Yes. However, if your cleaner needs the day off for a physician's visit, family emergency, or sick we will reach out to see if you'd like to be rescheduled to another day when they're available or if you prefer to request a different cleaner for the day currently scheduled. If your cleaner is no longer available permanently, then we're able to match you with a different cleaner seamlessly. That's the benefit of working with an agency.

Yes, although you're welcome to provide a different product if you prefer or arrange with a cleaning professional your product preferences you may have.

Yes, most of our cleaning professionals offer an Eco-friendly option. Although not every product they can carry may be Eco-friendly. Please check with your cleaner or provide a different product, a different product you prefer.

Yes. Tips are always welcomed. Tips encourage and motivate our cleaning professionals and reward our professionals for a job well done. The average tip amount can range from 10% and up.

If you have a home security system and our professional cleaner needs to access your home, you can arm and disarm your security remotely for our cleaners to gain access to your home.

That is your choice. You can give us the garage code, you can leave the door open, or you can have a lock box on site. We've seen the lock box works best since you can change the code when a new cleaner is matched to your home.

You can give it directly to your cleaning professional, however many of our clients use lock boxes to store their house key and give us the code for their file. Lock boxes allow you to put it out on cleaning day only or just leave it out and forget about it. It also allows you to change the combination when you change cleaners. This reduces the likelihood of getting a lock out fee of $45 in case you forget to put a key under the mat.

We can charge your card directly after each cleaning and email you the receipt immediately. The cleaners cannot be paid until the client's payment has been received so this allows the cleaners to get a speedy payment. If you pay via CC we do have a 4% charge for MC/Visa and 6% for Amex. To avoid these charges we do accept Zelle, Venmo, and Cashapp.

We accept MC/Visa, Amex, and Discover. We do, however, charge a 4% processing for MC/Visa and Discover and 6% for Amex. To avoid this fee you can pay via Zelle, Cashapp, Venmo, or Check.

The cleaning professional is new to your home and is getting acquainted to the layout, they expect that the first cleaning will require more effort for any home starting a new service, and this may also result in the use of extra cleaning products. Once the first cleaning is done, you'll benefit from the lower prices because your cleaner is able to continue to upkeep on a regular basis.

Due to cleaning jobs variation and travel time, there is a 2-hour window of arrival provided at the time of scheduling the job. If you do not need a 2-hour window and can have cleaning anytime during business hours, please let us know.

We have a 48-hour rescheduling policy to minimize leaving a cleaning professional without work. The 48 hours gives us time to try to re-fill the cleaning schedule. Feel free to use your client portal for any schedule changes. Anything later than 48-hour notice may result in a $50 late cancellation/reschedule fee.

Yes, with a 48-hour notice in advance. However, please keep in mind that this has an impact on the cleaning professional's income and should be done sparingly. You might find that it would be more suitable to reduce the scheduled frequency if you're skipping regularly.

There is no long-term contract. The entire cleaning service or an individual cleaning can be canceled or rescheduled up to 48 hours before the scheduled time without any fees. We do ask you to sign a terms of service agreement at the time of booking.

We value the safety and peace of mind of both our clients and our cleaners. To ensure a secure and professional service, all cleaners who wish to register with On Time Maids & Janitorial Services, Inc are required to provide proof of general liability insurance. This requirement helps ensure a worry-free experience for our clients and a strong support system for our dedicated cleaning professionals. The cleaning professionals are responsible for their own work. If there is any breakage or damage, they will handle this issue with you directly. On Time Maids & Janitorial Services, Inc. is not the employer of the cleaner we refer to you.

If your pet or fur babies is over excited or territorial, please put them in a different area to keep them and the cleaners protected.